Shipping policy

SHIPPING POLICY

1. Order Processing Time
All orders are processed and prepared within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If you are purchasing items for a special occasion or holiday gift, we highly recommend placing your order well in advance to ensure timely delivery.

2. Shipping Rates & Estimated Delivery
We offer Standard Shipping to our major destinations (including the United States, Canada, United Kingdom, Australia, and European Union countries). 
* Estimated Delivery Time: 7-15 business days.
* Shipping Cost: Free Shipping on qualified orders (or as specified at checkout).

Please note that delivery delays can occasionally occur due to customs clearance, carrier delays, or extreme weather conditions.

3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will typically become active within 24-48 hours. You can use this number to track your package's journey directly on our website or via global tracking platforms.

4. Customs, Duties, and Taxes
oneandme is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Package Damaged or Lost in Transit
If you receive your order damaged, or if the tracking status shows it has been lost, please contact our support team immediately at support@oneandme.com. Please save all packaging materials and damaged goods before sending your email so we can help resolve the issue as quickly as possible.

If you have any questions about our shipping practices, please feel free to reach out to us at support@oneandme.com.